Refund Policy
We offer a 30-day refund window for eligible bookings and service fees, subject to supplier rules described below.
1. 30-Day Refund Window
Refund requests submitted within 30 calendar days of payment are reviewed under this policy. The 30-day period is measured from the date your payment is successfully processed.
2. Eligibility
A booking may qualify for a full or partial refund when cancellation or service failure occurs within the 30-day window and no travel has been completed. Approved refund amounts depend on supplier fare rules, hotel terms, rental agreements, and non-refundable government or processing charges.
3. Non-Refundable Items
Certain items are generally non-refundable, including completed travel segments, non-refundable promotional fares, visa or documentation fees, insurance premiums once coverage starts, and third-party penalties disclosed at the time of booking.
4. How to Request a Refund
To request a refund, contact us at contact@1800smartfares.com with your booking number, traveler name, and reason for cancellation. Requests are processed in the order received, and we may request supporting documents when needed.
5. Processing Time
Once approved, refunds are issued to the original payment method. Processing typically takes 7 to 14 business days, but bank and card networks may require additional time before funds appear on your statement.
6. Changes After 30 Days
After 30 days, refunds are handled only where required by supplier policy or applicable law. In those cases, any approved amount may be reduced by cancellation penalties, fare differences, or administrative fees.
Last updated: March 23, 2026